At D2CPay, we aim to ensure transparent and fair transaction handling for all users and merchants. Please read our refund policy carefully:

→ Refunds are only applicable in cases of failed, duplicate, or unauthorized transactions initiated via D2CPay’s payment gateway.
→ If a transaction has been debited from your account but not reflected to the intended merchant or beneficiary, a refund will be processed after verification.
→ Users must report refund-related issues within 7 days from the transaction date by emailing support@d2cpay.in along with transaction details.
→ Refunds will be initiated only after internal validation and confirmation from the respective payment processor or bank.
→ D2CPay is not responsible for delays caused by banking networks, weekends, or public holidays.
→ Once approved, refunds will be credited to the original payment method within 5–10 business days, depending on the payment source.
→ No refunds will be entertained for successfully completed transactions or in cases where the services/products have already been delivered.
→ In the case of merchant-specific refund policies (for goods or services purchased), users are advised to contact the respective merchant directly.
→ D2CPay reserves the right to deny refund requests if any fraudulent, abusive, or suspicious behavior is detected.
→ This policy is subject to change without prior notice. Updates, if any, will be published on this page.

For any queries or assistance, please contact us at support@d2cpay.in.